Meeting Patient Needs Remotely: A Case Study on RPM Implementation in Primary Care

Client background

The client is a small primary care facility located in Michigan, United States, providing a range of services that include prevention, wellness, and treatment for common diseases. The client has identified that there is a huge patient count avoiding hospital visits due to transportation and health issues. The client has seen this opportunity to maximize their reimbursement by implementing remote patient monitoring services.

Business Challenges

The client has faced various challenges that have restricted them from delivering enhanced care to the patients. Some of the challenges faced by the client are:

1. Patients are tired of routine visits

Among all patients, some of the patients have been found to have chronic diseases. Specifically, those patients need to attend regular practice visits to track and analyze their health progress. Patients often found it annoying and difficult to visit the practice regularly. This impacted the patient’s health progress.

2. Insufficient care team for managing patients

As the client's practice contains a smaller number of medical professionals it becomes difficult when there is a sudden rise in patient inflow. This increased patient count puts strains on healthcare professionals, creates delays in care, and affects the patient engagment and satisfaction levels.

3. Financial constraints

As most of the patients refuse practice visits and treatments, it affects the revenue for practices as the cost of medical professionals, practice maintenance is huge.

Solution

The client has decided to maximize the reimbursement amount by managing more patients and found that remote patient monitoring will be the perfect solution for the situation. Hence, the client has approached Medarch Inc. for eCareMD software that comprises advanced cutting-edge technological features that streamline the practice workflow and help scale the services and patient management.

Our team of business analysts understood the client’s requirements and demonstrated the eCareMD software over virtual meetings. The client then gave approval to implement the software in the practice.

Solution Highlights

The eCareMD software has robust, advanced, cutting-edge technological capabilities that make it stand apart from others. Some of the key features that resolved the client’s challenges are:

1. Remote monitoring of patients



The eCareMD software integrates with remote monitoring devices that continuously monitor the patient's health vitals and transmit the vital readings to the healthcare provider’s dashboard in real time. This real-time transmission of data enabled healthcare providers to keep track of patient health and respond immediately to any abnormal changes. It helped the client to manage patients virtually, which resulted in increased revenue for the practice.

2. Automated administrative activities and robust communication channels

Managing administrative activities like patient onboarding, care plan assignment, and outreach consumes any practice’s significant amount of time and effort. The eCareMD software helped healthcare professionals automate these activities using EHR integration and onboarding and outreaching bulk patients in seconds. The communication channels, like two-way calling and messaging as well as email and configurable reminders functionality, have helped a lot in managing more patients with a small care team.

3. Automated CPT code assignment

The eCareMD software consists of automated eligible CPT code assignment functionality that uses ICD-11 coding standards in compliance with HIPAA. Based on the service delivered and the duration of it the eCareMD software assigns eligible CPT codes and allows to generation of a comprehensive billing report. This accurate CPT codes assignment and monthly billing report helped the client to earn maximum revenue as the claim denials have been reduced.

Value Delivered

Let’s explore some of the key values delivered by eCareMD software implementation:

1. Increased patient-managed count by 50%

With the implementation of eCareMD software, the client was able to manage 50% more patients than the previous one.

2. Enhanced care delivery and reduction in patient hospital readmissions

Remote patient monitoring helped healthcare providers to monitor and track patient health progress virtually and make the necessary interventions for any abnormal changes. It reduced the patient's health complications and emergency visits.

3. Increased practice revenue by 50%

Features like automated CPT code assignments and comprehensive billing reports resulted in increased revenue for the practice.

4. Enhanced patient satisfaction and engagment

The secure communication channels and remote monitoring of patients have leveraged the delivery of enhanced care that resulted in increased patient satisfaction and engagment.